MAX HOURIGAN, M.A.

Leads strategic planning for the Enterprise Complaints and Remediations (ECR) organization, impacting operations across Wells Fargo's workforce of over 230,000 employees and serving 64 million customers worldwide.

• Drove enterprise-wide improvements by developing and tracking 24 multi-year strategic priorities, collaborating with senior leadership, resulting in $87 million in cost savings.
• Oversaw the preparation and strategic alignment of 33 executive reports for the Operating Committee, Board of Directors, and regulators.
• Orchestrated proactive plans for 6 business-critical initiatives, delivering over $10 million in cost savings upon execution.
• Provides executive-level strategic consulting and resolution strategies for complex, high-impact customer issues, potentially affecting millions of customer accounts.

Led business operations and revenue management for a $5B+ organization.

• Captured $186 million in contractual gross revenue by leveraging machine learning and AI for in-depth cost analysis and revenue optimization.
• Implemented AI-driven dynamic pricing strategies for over 1 million shipments, valued at $1.5 billion, enhancing operational efficiency.
• Developed and managed 85 Objectives and Key Results (OKRs) across 10 departments, aligning business objectives with operational execution.
• Distributed weekly and quarterly market insights to over 2,000 employees, improving organizational knowledge and decision-making.

Served as Chief of Staff, leading strategic planning and integration initiatives to drive significant financial and operational improvements.

• Achieved 200% EBITDA against plan by leading the strategic planning process for the executive leadership team.
• Generated $3.5 million in new revenue through the innovation and launch of a new product offering and go-to-market strategy.
• Unified $15 billion in transportation revenue by spearheading the post-merger integration of three distinct business units.

Directed operational assets including production, logistics, and transportation, focusing on delivering customized vehicles to precise customer specifications.

• Ensured 100% customer satisfaction and zero defects by meticulously overseeing vehicle customization to exact customer specifications.
• Increased operational velocity by 63% while upholding high customer service standards, leveraging comprehensive financial and operational models.
• Generated $10 million in revenue by strategically optimizing employee and resource allocation and improving customer response times.

Managed and coached warehouse teams to efficiently execute operational tasks at Pepsi's busiest CPG facility.

• Increased warehouse productivity by 10% within 3 months, resulting in $21,000 in cost savings.
• Optimized Warehouse Management System (WMS) inventory and staffing KPIs, yielding $110,000 in year-to-date labor savings.
• Led targeted improvements in operational efficiency, cost reduction, and reliability.

Developed and managed a transportation plan across 100+ miles to achieve business objectives while balancing budgetary constraints and service variability.

• Managed a comprehensive transportation plan spanning over 100 miles, consistently achieving business objectives.
• Empowered a unionized workforce of 90 employees to exceed 11 out of 12 key performance indicators (KPIs).

Lead a data-driven consulting and leadership development firm, guiding high-level decision-making for clients through strategic market analysis and technology evaluations.

Conducted strategic long-range planning for a 3,000+ soldier Infantry Brigade Combat Team, previously holding various leadership roles including Company Commander and Executive Officer.